Terms and Conditions for MY-STE-BUDDY SaaS Service

By accessing or using MY-STE-BUDDY ("Service"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, you may not access or use the Service.

MY-STE-BUDDY provides a Simplified Technical English (STE) compliance checking service for text documents. The Service analyzes text input for adherence to STE guidelines and provides feedback on potential areas of improvement.

Users may utilize the Service to analyze text documents for STE compliance for personal or commercial purposes. You agree not to use the Service for any unlawful purposes or in any manner that may infringe upon the rights of others.

All content and materials provided through the Service, including but not limited to software, text, graphics, and logos, are the property of MY-STE-BUDDY or its licensors. You agree not to reproduce, distribute, or modify any content from the Service without prior authorization.

We respect the privacy of our users. Our Privacy Policy outlines how we collect, use, and disclose personal information. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that the Service will be error-free or uninterrupted, or that it will meet your specific requirements.

In no event shall MY-STE-BUDDY or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use the Service, even if advised of the possibility of such damages.

You agree to indemnify and hold harmless MY-STE-BUDDY, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising out of your use of the Service or violation of these Terms and Conditions.

MY-STE-BUDDY reserves the right to modify or replace these Terms and Conditions at any time. Your continued use of the Service after any changes indicates your acceptance of the revised terms.

These Terms and Conditions, as well as any disputes arising from or related to the use of MY-STE-BUDDY, shall be governed by and construed in accordance with the laws of Cabo Verde. Any legal action or proceeding arising out of or relating to these Terms and Conditions shall be brought exclusively in the courts of Cabo Verde.

If you have any questions or concerns about these Terms and Conditions, please contact us at info@MY-STE-BUDDY.com.

All subscription payments for MY-STE-BUDDY are handled by our designated merchant of record, FastSpring. By subscribing to our service, you agree to abide by FastSpring's terms and conditions regarding payment processing and billing. We do not store or process any payment information directly and rely entirely on FastSpring for secure transaction processing.
Please refer to FastSpring's terms of service and privacy policy for further details on payment processing and data handling. Any disputes or inquiries regarding subscription payments should be directed to FastSpring's customer support team.

While MY-STE-BUDDY strives to provide accurate analysis of text documents for Simplified Technical English (STE) compliance, it is important to note that no automated tool can guarantee 100% accuracy due to the complexities of language and interpretation. Users should understand that the results provided by the service may not always be perfect and should use their discretion when implementing any suggested changes.

MY-STE-BUDDY offers a three-day trial period during which users can access the full functionality of the service at no cost. This trial period allows users to experience the features and capabilities of MY-STE-BUDDY before committing to a subscription. For this reason, we maintain a strict NO REFUND POLICY after subscription.

MY-STE-BUDDY reserves the unassailable right to refuse service to any client or trial user without providing justification.

User accounts are deemed personal and are strictly non-transferable to any other individual or entity.

1. Scope of Support: Our support services encompass assistance related to technical issues, inquiries, and clarifications pertaining to your usage of our SaaS service MY-STE-BUDDY.
2. Communication Channels: Support requests can be initiated through our designated channels, including email support@MY-STE-BUDDY.com.
3. Response Time: We aim to acknowledge all support requests within 24 hours of receipt during regular business days (Monday to Friday, excluding holidays).
4. Resolution Time: We strive to resolve technical issues promptly and aim to provide a solution or workaround within 48 hours of acknowledging the support request.
5. Support Hours: Our support team operates during standard business hours, from 9:00 AM to 5:00 PM, local time (GMT -1), Monday to Friday, excluding holidays.
6. Escalation Procedure: If a support issue requires escalation, our team will prioritize and escalate it internally to ensure timely resolution, keeping you informed throughout the process.
7. Exclusions: Support services do not cover issues arising from misuse of the platform, unauthorized modifications, or integration with incompatible third-party services not endorsed by MY-STE-BUDDY.COM.

MY-STE-BUDDY reserves the unilateral right to terminate your subscription with regard to the conclusion of the current subscription period. This prerogative enables MY-STE-BUDDY to cease your subscription prior to the commencement of the subsequent billing cycle, whilst ensuring continued access to the service until the conclusion of the ongoing billing term. MY-STE-BUDDY may exercise this discretion under circumstances including, but not limited to, breaches of these Terms and Conditions or misuse of the service. In such instances, MY-STE-BUDDY shall provide notification to you via electronic mail or through the designated communication channels of the service.

By using MY-STE-BUDDY, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.